At Nioviv, your satisfaction is our top priority.

If you're trying a product for the first time and aren't completely satisfied, we offer a 100% money-back guarantee within 30 days of delivery—just return the product to receive your refund.

Reach out to us at Info@nioviv.com and our team will walk you through the return process. 

Refunds will not be issued for items returned/refused without authorization.

Refunds are issued to your original payment method and typically appear within 7–10 business days. If you don’t see it, just let us know. We’re happy to help.

For subscription renewals, cancellations must be made 48 hours before your shipment date. We begin preparing your order right away to ensure fast delivery, and once processed, can’t be refunded. 

If your order arrives damaged, or there is a quality issue, we are happy to send a replacement. Reach out to us at info@nioviv.com, and we'll make it right. We appreciate feedback and always want to understand your experience better. If your product is damaged  please send us a photo.

For a fast response, email us at info@nioviv.com.

This Refund Policy applies to all purchases made through nioviv.com on or after June 1, 2026. If you have any questions, feel free to reach out to our team at info@nioviv.com—we’re happy to help.